aidanasher wrote:i think with the no of ppl having the same prob, i might email them and let them know of this issue. it annoys me a bit as it is the most expensive nappy that we own, so i do expect a better quality.
Sorry for the delay in reply. It has been manic here with the silly season, and trying to tie everything up before the holidays.
I am sorry to hear of the wool pulling away from the snap. This is something new that hasn't come up before, so thank you for bringing it to our attention. As it is a wool and does have stretch, some care needs to be taken when snapping and unsnapping the nappy. Tugging on the snaps when changing could possibly cause this.
We are in the process of finding a miller in the US, so that our wool + PUL can be sandwiched together, which would solve this problem that you have had completely.
As the nappy is no longer under our workmanship gaurentee, I cannot replace the nappy, but we would like to offer you a 50% discount on a Wool Pocket Nappy, if you wish to purchase one in the furture.
If there are other people that have had a similar problem to you, please tell them to contact us directly, so that we can be of help.
Kindest regards and Merry Christmas.
Rebecca & Rochelle @ Ecobubs.
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