fuzzibum wrote:..... I have emailed her and told her I want to send it back and have it exchanged. i've been politely told they "dont do returns"......
Mum & Bubs Return Policies
We've all found ourselves in a situation where we realise we've purchased the wrong item, the size, the colour or the style just isn't going to work for us. Mum & Bubs understand this and offer a 30 day right of return on all unused and unwashed items free from foreign smells, marks or objects (such as animal hair or dirt). Depending on your situation we will happily replace or give you a store credit for use either online or in our shop. Please note postage or pick up/drop off is your responsibility both to and from (in the case of an exchange) Mum & Bubs.
Our products are guaranteed against workmanship faults for 3 months from the date of purchase (excluding Peapods which are guaranteed for 30 days). This guarantee covers stitching, fabric and other faults present at manufacture which may hinder use of the product, it does not cover general wear and tear or misuse of the product. If you feel a product you have purchased is faulty please contact us before returning for an exchange or store credit. In most situations we will credit your bank account account for the cost of postage to us and we won't chage you for postage back. A copy of your e-mailed receipt must be included with all returns.
To ensure that we are able to return your goods please make sure you contact us first, this is when we will give you our return address details, and remember to always include your name, e-mail, postage details and a receipt when you return your package.
We do not accept responsibility for items missing in the post, we will assist in placing a claim with the postal carrier and if and when the claim is granted we will replace the missing goods or give you a voucher code for store credit.
VanJeffery wrote::(and say what
dont go there, they suck lol
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