I am sorry that you have had a bad experience with us but I am not surprised. We had been in an untenable position over the past three months and there has been crisis after crisis. Some of the issues that have arisen have been:
Phone was incorrectly programmed during the holiday break so that there was no access to our voice message. This took ages to figure out but has now been fixed.
If you hit reply to any notifications off our website they went to an unmanned email address and so you wouldn't get a reply. This has now been fixed.
The effect of the Chch vouchers has been overwhelming and we didn't have time to restock before this kicked in so our stock was stretched very thin.
We had a huge amount of orders over the holiday break which was unexpected as in previous years we were very slow.
AND to make all these factors worse our orders made in December from the USA were delayed by the US manufacturer until February! So we had no new stock during this time. Add on top of that a hold up for a week at customs and an order arriving minus white nappies (!) it has been a very stressful and unhappy time for all of us at Honey Child. I am just happy that my staff still are willing to come to work as they have been abused daily for about 4 weeks solid. When they are struggling to answer the phone, reply to emails (that got through), and have no good news to offer, I wonder why they wouldn't rather be at home just being a Mummy.
However for you, our customers, this is all just blah blah blah, Now where are my nappies? I understand the frustration. We have worked hard on the issue of supply and a fabulous solution is in the pipelines. I can't devulge the details but we will be able to show a concrete solution in the near future so that we do not have to take weeks to deliver.
If you placed an order over the last month that was delayed beyond our normal shipping times you would have received a personal letter of apology from me with a free gift. We are trying our hardest to rectify these problems if for no other reason than to keep our business afloat as we know that people speaking poorly of us is bad for business.
Once again I am personally very sorry that we have upset our customers. I want nothing more than fast delivery to you, great service, and happy feelings towards us. I aim to make that reality again as soon as possible. Your loyalty is appreciated in the face of our ineptness